.*♥♫♥*Welcome to my shop, I am a jewellery artisan that is simply passionate about working with you and my hands. A little of me goes into each piece - made with Love. Each item is handcrafted and assembled, with care high quality components. Take a moment to review my policies so we are on the same page.

I believe in personal relationship with my customers, I love to get to know each of you one customer at a time. Excelling at customer service, nothing is too much trouble. I can help with building your wardrobe. If there is something you need help with I'm here for you. I do check my messages and emails daily, I promise to get back to you as soon as I can¸.•✫..................*♥♫♥*º.

Please familiarize yourself with my shipping profiles. If you are unsure please contact me prior to shipping. I request that customers contact me when they have received their items and to inspect each shipment. I will always send photos of contents prior to that. For U.S.A and Canadian customers express post is available and will take 5-8 days requiring a signature and proof of delivery that is tracked. I require your email to provide updated status report of shipping via Canada Post and phone number. International customers shipping is by Small Packet Air without tracking.

Packaging: I have extensive experience shipping to around the world and the UK and locally. All items are carefully packaged in a jewellery box and bubble mailer. I am environmentally friendly 'green' and will use and recycle envelopes.

Refunds will be considered for extenuating circumstances and if any items are damaged. All items must be in their original condition and not alternated. I am willing to work with you for your complete satisfaction....¸.•✫..................*♥♫♥*

RECEIPT OF YOUR ORDER: Please check your items that you receive in your order. If there are any discrepancies, please notify me within right away via email so that I can correct the issue. Failure to communicate may affect the refund or replacement. If I have made an error or we have a miscommunication please contact me right way via email.

IMPORTANT NOTE:
All returned products must be in their original condition, that is unaltered and free from mechanical defects, that is you can't remove jump rings or components. I will issue a credit to your PayPal account after I receive the returned products. You will receive a refund for the item less the shipping costs paid.

REFUNDS: If there is an overage between the actual shipped and what the mailing cost shows, I will refund any difference over $2.00. I guarantee, my workmanship against normal wear and tear for a period of 9 months. All my items are high quality components.

RETURN OF ITEMS: All items that require mechanical adjustments, must remain in their unaltered condition they were originally shipped as. The customer is advised not to alter, use mechanical pliers, or glue to change the structure. If the customer makes any changes, the risk is their. Thank you for the understanding. If you are not happy with your item, or you want to choose another color in the same item of 'equal value' depending on my current inventory. Return postage is the responsibility of the customer.

CANCELLATIONS:
If you must cancel your order, please notify me via email. If it isn't in the processing/shipping stage we are happy to cancel you order and refund your money. Please note that we will not refund the .30 fee that PayPal charges for the transaction.
Additional information

PAYMENT INFORMATION:
You are *NOT* required to have a PayPal account of your own in order to make purchases. You are invited to use your own credit or debit card as a guest, via the PayPal system, for your convenience without incurring any processing fees.

FEEDBACK POLICY:
I take my shop very seriously and try my hardest to make your buying experience with. If for whatever reason you are unhappy with your transaction, I would appreciate you contacting me via email to resolve any concerns.

CUSTOMER SATISFACTION IS IMPORTANT TO ME:
Your personal satisfaction is important to me and I will work with you to make you happy.

Guarantee: I stand behind my products and workmanship: All items are highest quality components, hypoallergenic and are nickle free for your comfort, unless otherwise stated. I only use environmentally safe for children and pets adhesives. My jewellery components are hypo-allergenic and nickle free also.

CREDIT CARD PAYMENT: If you are paying by credit card please be aware that this can take time between financial institutions. I will hold the order for you until I feel secure it has arrived in my account. Thank you for the understanding. Pay Pal payment may take time to clear between financial institutions also.

CUSTOMER SERVICE: I pride myself on my long years of customer service, it's about my relationship after all. I want to make your shopping experience the best it can be, building one customer at a time. I will treat you with the uppermost respect at all times by telephone and email conversations.